For made to measure items:-
A minimum 50% deposit is required to confirm order. Payment of the remaining balance is due on collection of the goods. This deposit is non refundable as we are unable to resell made to measure items. No refunds are given for made to measure items made to customers specification as set out on order. Once orders have been confirmed (deposit paid) it is not possible to cancel them.
Goods are manufactured in accordance with the measurements provided by you. it is vital you provide correct measurements. Please follow the instructions on how to measure which are available on this website. If you are unsure please call us for advice and clarification. We cannot accept the return of goods incorrectly measured by you.
Your order will take between 3-6 weeks to make from the date of order confirmation, unless a specific date has been arranged or otherwise advised. If your chosen fabric is out of stock, delays may occur and we will notify you of these as soon as we can. Occasionally, and without notice manufacturers may discontinue a fabric; we will notify you immediately we are aware this is the case.
We do not offer a measuring or fitting service. All measurements to be provided by the customer. Fitting of curtains or blinds is the responsibility of the customer. Please see our measuring and fitting guide for curtains and Roman blinds.
When your order is ready for collection and final payment.
We give a firm quotation which is valid for three months. We will confirm the price of goods at the time of order confirmation.
We reserve the right to change prices without notice.
Payment is required in full for the purchase of goods prior to any alteration.
Refunds will not be given for any item removed from original packaging. Faulty items will be replaced or refunded if no replacement available at the discretion of the shop.
Payment in full for special order items. Refunds will not be given on any special order items. Please allow up to 4 weeks for special order items to arrive.
No refunds on Sale or clearance items which are sold as seen.
Product & Technical Disclaimer
Features and Specifications
Every effort is taken to ensure that the Products supplied correspond as closely as possible to the samples in our shop, variations can happen and may vary due to unique and characteristic of the materials.
We are not responsible for any variations, which add to the unique quality of the Product, including but not limited to the following:
All Product measurements are approximate, ready made curtains and blinds, fabric by the metre and pattern repeats, allow +/- 3 cm variance on sizes stated.
We reserve the right to make any changes to the Product specifications (external and/or internal) and any other changes where necessary.
For made to measure items where customer has given no specific instruction we reserve the right to carry out work according to fabric type and price paid.
Product specifications will vary from range to range as reflected in the design and price, however, all our Products are manufactured to the same high quality standards.
All pattern repeats vary. They can be mirrored image, side matched or half dropped across the width of the fabric. Please be aware at the time of selection the type of pattern repeat within the design you have selected. Pattern repeats have a tolerance of +/- 5%
Fabric patterns are not matched across multiple items, if this is something you require you should call to place a telephone order or visit one of our stores.
Any goods that require more than one width of fabric will have joins and seams.
Any goods that have been altered by a third party or independently cannot be returned or refunded.
Made to Measure
Whilst every effort is made to make your items to the exact measurements given; the make up can vary by 1cm, which is the standard industry tolerance allowance.
Product colour and shade may vary from one manufacturing batch to another. This will be more apparent if orders are placed at different times.
Our fabrics are constructed with various natural yarns and synthetic fibres. Often there are slubs and natural weave irregularities which enhance the final appearance of the fabric. It should be noted that this is not a defect and is an inherent characteristic of the cloth.
Silk does not have a high colour fastest and therefore must be protected from the sunlight. We recommend interling and the added protection of blinds. Slubs, knots and irregular horizontal banding which occur are all natural characteristics of the silk yarn.
Please be aware that up to 5% shrinkage may occur due to variations in atmospheric conditions whilst in situ at the window, or during the first wash or dry clean. There is sufficient fabric available within the hems to enable any necessary adjustment in length.
Follow instructions on the care label inserted within the heading tape if made to measure and you are unsure always check with the Dry Cleaners prior to commencement of cleaning.
Our curtains are carefully packed and despatched. Any folding of material will cause certain creases; in the case of velvet and man-made fibre material, these will drop out after hanging. Any folding of material for prolonged periods or any items left in the packaging for long period in times may result in long term creasing or may affect the fabric permanently. Cotton prints may need a cool iron.
Should you feel it necessary to iron your curtains, do not allow the heat on the material to build up as this can distort the cloth. Our curtains are manufactured with traditional rolled side seams to enhance the material - do not try to flatten these.
Sun & Water
Extreme sunlight will damage the fabric and we recommend you line or interline your curtains. Glass magnifies the destructive elements of the sun rays and it should be noted that the winter sun is as harmful as summer sun. However blinds are a useful barrier against sunlight. UV protected water resistant fabric for items used outdoors withstands greater exposure to the sun and will fade at a slower rate to standard fabrics. This fabric is water resistant and not waterproof so it is advisable to bring items inside when not in use or during inclement weather. Failure to protect the fabric will result in claims for fading being rejected.
Acceptance of Details
By reading these terms and conditions you are confirming that: